INNOVATIVE CUSTOMER CARE SOLUTIONS


FEBA offers best in class labour base technology solutions by its specialized, well experienced customer service and engineering team,
located in Free Trade Zone in Izmir, Turkey .

REPORTING

Customized Inbound, WIP and Outbound reports are carried out by our operation teams.

ROOT CAUSE ANALYSIS

A detailed feedback is given to the partners by analyzing the root of the malfunctions that occur in the production phase.

ORDER MANAGEMENT SYSTEM

With customized in-house software system, FEBA offers fully trackable management system to maintain safe operation.

ONLINE TECHNICAL SUPPORT

FEBA offers call support  for hundred of authorized technical services in addition to Online Management System.

STOCK MANAGEMENT

For EMEA market, FEBA optimizes warehouse costs, repair DOA products and supply extra warranty in Free Zone Trade Center.

SCRAP MANAGEMENT

Based on the procedures, FEBA separates spare parts and  manages scrap products on the behalf of OEM and ODM companies.


customer oriented, HIGH VOLUME AND COST-EFFECTIVE TECHNICAL SUPPORT

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